How to Cancel a Performance or Event

If you need to cancel a single performance or a whole event from your festival or season – this is how:

 

To cancel a performance

Go to the Events tab in the festival management console.

 

Search for the event you want to cancel in Filter Results.

 

Click on the blue ID button for the event and then click on the Dates, Times and Prices.

 

Click on the grey bar of the performance you wish to cancel and the information will appear in the right hand column.

Tick Cancelled, then click save. You will be given the option to apply the cancellation to all performances at that venue.

 

To cancel an event

Go to the Events tab in the festival management console.

 

Search for the event you want to cancel in Filter Results.

 

Click on the blue ID button for the event and then click on Office Use.

 

Flip the Cancelled button to YES.

That’s it!

More helpful guides…

Working with Red61

Red61 is a very powerful and versatile box office system that is particularly suited to large festivals. It is a popular choice of box office provider with several Eventotron users. This guide covers set-up, exporting data and syncing.

Contracts

The Contract tab allows you to create contracts between you (the festival or season) and events and / or venue managers. You can even take digital signatures – all in Eventotron. Here’s how to set up contracts:

Portals

Portals is a new feature which allows you to share select information from your Info Collection forms with specified users. Here’s how to set up a new Portal: