Setting up Super Simple Box Office

This is a guide to setting up the Box Office – SSBO tab so you are ready to start selling those tickets!

 

Go to the Box Office – SSBO tab in your management dashboard.

 

Options

 

If you wish to take ticket booking fees – put in the amount:

Per Ticket Fee (free) – enter a number (no currency sign) if you want to take a booking fee on free tickets

 

Per Ticket Fee (regular tier) – enter a number (no currency sign) if you want to take a booking fee per regular tier ticket

 

Per Ticket Fee (top tier) – enter a number (no currency sign) if you want to take a booking fee per top tier ticket

 

Tier Threshold – put the amount above which the top tier ticket fee becomes applicable

 

For example, all tickets under £10 are regular tier and all tickets over £10 are top tier, the tier threshold is 10

 

Ticket Footer – Here you can add some text to appear in the footer area of your tickets

 

Door Tool Terms and Conditions – Before using the Eventotron Doortool, all users must agree to your terms and conditions. Policy details your enter here will replace our standard privacy notice.

 

Stripe Test Account – Enter your Stripe Test Account for the purposes of testing an integration. It is important that this field is cleared before going live.

 

SSBO Donation Text – Super Simple Box Office encourages ticket buyers to make a small donation to the Festival or season. Please include any relevant messaging here.

 

Donation Amounts – Please enter a list of numbers, separated by commas and no spaces

 

Streaming Site – By default, audience members with a ticket for a live streamed or archived event will be sent to an Eventotron-hosted page to view their stream. If you are set up to host the streams on your own website or box office sub-site (for example, you may be using the Eventotron WordPress plugin) then enter the base address of the site here.

 

Special Tickets

 

Here you can create special ticket offers and apply them to individual performances or events. Here’s how:

 

Click on Create new offer

 

We’ll use a 2 for 1 offer as an example.

 

 

Ticket Details

 

Ticket Name – this needs to be something that will make sense to your audience. In this case we’ll call it 2 for 1

 

Ticket Code – for your reference. This is NOT a promo code that audience members use to access this ticket.

 

Price Adjustment – enter a number, a percentage or a +/- value. For this example we’ve inputted 50%

 

Ticket Multiple – what multiples can be added to a basket. In this instance enter 2 – meaning tickets must be bought in pairs

 

Maximum Tickets – The maximum number of tickets that can be added to the basket. For this example it’s 2

 

Tickets Available – how many of these tickets can be purchased?

 

Spaces taken – does this ticket represent multiple seats? In this example, each ticket represents 1 space taken

 

Hide Standard Prices – indicate whether or not to display standard Full Price and Concessions for performances with this special ticket?

 

Promocodes – Restrict this ticket to users with the inputted promocode(s)

 

Tags – Restrict this ticket to users with the following tag(s)

 

Then hit Save

 

Now go to Applying the Ticket to in the right hand column and click +

 

 

You can filter your events by date and title. Click the arrow/s next to the event or individual performances you want this ticket offer to apply to

 

 

Click Save at the bottom of the page.

 

Basket Offers – this is in development

 

Holds

 

This is where you can create holds, effectively putting tickets aside for your specified groups on applicable performances.

 

Create a new hold…

 

Hold details

 

Hold Name – for example: Company Comps

 

Hold Access – Select who can access the hold (Season / Festival Manager, Venue Manager, Event Manager / Artist)

 

Available to sell – select whether the hold can be sold if not taken up.

 

Tickets to hold – maximum number of tickets to hold on a performance by performance level.

Click Save

 

Now click Applying offer to… +

 

Select the performances you wish to apply the hold to.

 

 

Click Save.

 

To view and allocate your holds – go to the event/performance you have applied holds to via the Events tab in the management dashboard. Click on Dates, Times & Prices. Click the More… button under the specified performance.

 

 

You will see the Event Hold listed. To allocate a hold click +Add Comp or Reservation

 

 

You will see your hold as a ticket type (if there is more than one type of hold applied you will be able to choose which here)

 

Select the number of tickets

 

Payment – Select whether this is complimentary or a reservation to be paid for on the door

 

Input the customer information – name, email, phone no, organisation and notes.

 

Hit Save.

 

You will see your hold listed and the attendee will have received an email ticket.

 

Sales

 

Here you will see a Sales summary with total tickets sold, number of comps issued and the total value. Under this will be a list each event with performances, number of tickets, comps and value.

 

Tickets

 

This is a filterable list of all ticket sales and includes customer information. Use the Filter Tickets box to filter and the blue spreadsheet icon allows you to export to CSV

 

Audience Questions

 

Audience contact details are collected by default. You can use this section to create some simple questions to gather additional information from your audience members.

You can also add explanatory text which appears at the Checkout point of the ticket sale:

 

 

Here’s how this looks on the frontend of your website:

 

 

Customers

Here is a filterable list of all your ticket buyers. You can click on an individual to see all the customer details they have inputted and also to add a tag.

 

Credits – coming soon

Tickets – click to see all tickets purchased

Messages – coming soon – keep track of correspondence with customers.

 

Baskets

 

This is a list of all baskets with fees indicated.

You can see baskets that resulted in sales and those which were started and left before making a purchase.

You can filter and export these results.

 

Add-ons

 

Add-ons can be used for additional items for sale to appear in the basket as part of the ticket purchasing process. For example: memberships, merchandise etc.

 

Click Create an Add-on

 

 

Give your add-on a name and choose the type (Digital Goods, Physical Goods, Ticket Insurance, Membership, Advertising)

 

Click Create Add-On

 

Item Options

 

Name – here you can edit the name you inputted if needed

 

Description – explain what the add-on is, this will appear in the ticket purchasing window

 

Show in SSBO Basket – set to Yes if you want the item to be available to purchase in the SSBO basket window

 

Events – Choose whether you want the item to be purchasable with all events or selected events.

 

Status – set to Available, Sold Out or Hidden as appropriate.

 

 

Save options

 

SKU – Stock Control Unit

 

Give it a name

 

Description (if different to the main item description)

 

Price – enter the price

Add Tax – select No or the appropriate tax rate

Status – select available, sold out or hidden

 

Per basket – select whether single or multiples of the item per basket

Tag – Tag customers who purchase the item (for eg: Member)

Ticket Note – Enter any text you want to have appear on the ticket

 

 

Click save.

 

If you have further SKU, click Add SKU and complete the form.

 

Once you have completed your Add-On set up, log into your wordpress website and go to Eventotron Settings in the dashboard. Click Refresh Season to instantly see the new Add-on appear in the basket checkout process

 

 

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